Frequently asked questions
Shade matching, ingredients, hygiene returns, and delivery for Pakistani beauty shoppers.
Aura Beauty help centre
How do I choose my foundation shade?
Match to your jawline in natural daylight — our Ivory, Beige, Tan, and Deep range covers warm South Asian undertones. Email a selfie to support@aurabeauty.com or visit our shade guide.
Are opened cosmetics returnable?
No — opened or swatched makeup and skincare is final sale for hygiene. Unopened sealed products may return within 7 days. See refund policy.
Do you offer cash on delivery?
Yes — COD nationwide via TCS and Leopards. Inspect sealed products, then pay the courier. Free standard shipping on orders over Rs 3,000.
Can I pay with JazzCash or Easypaisa?
Yes — select at checkout for prepaid orders. Include your order number in the transfer note for faster dispatch from Lahore.
How long is shipping to Karachi and Islamabad?
2–3 business days standard from Lahore. Lahore often next day. Express option trims one day where routes allow.
Can I exchange the wrong shade?
Unopened products with intact hygiene seals may exchange within 7 days. Opened or swatched items are final sale — visit Aura Studio for in-person shade consultation before ordering.
Are your products paraben-free?
Yes — we avoid parabens, sulphates, and formaldehyde donors. Full INCI ingredient lists appear on every product page.
How do I build a skincare routine?
AM: cleanser, vitamin C serum, moisturizer, SPF. PM: double cleanse, treatment serum (retinol or niacinamide), night cream. See our journal posts on morning and evening routine builders.
How do I use the AURA10 discount code?
Enter AURA10 at checkout for 10% off eligible full-price items — one code per order, not combinable with other promotions.
Do you ship to Peshawar and Quetta?
Yes — nationwide TCS and Leopards. Remote areas may take 4–6 business days; tracking SMS sent on dispatch from MM Alam Road studio.
Can I book a shade consultation?
Yes — email support@aurabeauty.com or WhatsApp +92 300 5217345 for MM Alam Road studio appointments. Send a bare-faced selfie in natural light for online recommendations.
Are your brushes synthetic or natural hair?
All Aura Beauty brushes use synthetic bristles — cruelty-free, easy to wash, and compatible with cream and powder formulas.